Order Support

Service Announcement: Kino Lorber will be closed from Thursday, December 25^th through Thursday, January 1^st 2026 for the Holidays. We will re-open on Friday, January 2^nd 2025. We will continue to process orders during that time, but keep in mind shipping services and fulfillment centers will also be on holiday schedules.

Packages to Canada will now ship via APC Postal. If there are any issues looking up tracking, please use the link- https://www.apc-pli.com/

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, slipcovers/ O-card questions etc. If you need further assistance please fill out the support form below:

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

• The Big Country (Blu-ray)
  
• The Buster Keaton Collection – Volume 1 (Blu-ray)
  
• Cool as Ice (Blu-ray)
  
• Fletch Lives (Blu-ray)
  
• Gambit (Blu-ray)
  
• Heartworn Highways (DVD)
  
• Hudson Hawk (Blu-ray)
  
• Long Day's Journey Into Night (3D Blu-ray)
  
• The Long Goodbye (Blu-ray)
  
• Maigret and the St. Fiacre Case (Blu-ray)
  
• The Outer Limits (Season 1) (Blu-ray)
  
• The Pursuit of D.B. Cooper (Blu-ray)
  
• What is Cinema? (Blu-ray)

immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.