Order Support

Service Announcement: Due to the winter storm, our fulfilment house will be closed on Monday (1/26), Tuesday (1/27), and Wednesday (1/28). We’ll resume order processing and shipments on the next business day as soon as conditions allow. Thank you for your patience and understanding.

Packages to Canada will now ship via APC Postal. If there are any issues looking up tracking, please use the link- https://www.apc-pli.com/

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, slipcovers/ O-card questions etc. If you need further assistance please fill out the support form below:

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

• The Apartment (1960) (4KUHD)
  
• The Buster Keaton Collection Volume 1 (Blu-ray)
  
• Eternal Sunshine of the Spotless Mind (4KUHD)
  
• Film Noir: The Dark Side of Cinema III (Blu-ray)
  
• Film Noir: The Dark Side of Cinema VI (Blu-ray)
  
• Funny Thing Happened on the Way to the Forum (Blu-ray)
  
• Hudson Hawk  (Blu-ray)
  
• In Bruges (4KUHD)
  
• Long Day's Journey Into Night (3D Blu-ray)
  
• The Long Goodbye (Blu-ray)
  
• Lunopolis (DVD)
  
• Nobody's Fool (4KUHD)
  
• The Pink Panther (Blu-ray)
  
• Revenge of the Pink Panther (Blu-ray)
  
• The Secret of My Success (Blu-ray)
  
• A Shot in the Dark (Blu-ray)
  
• Silence of the Lambs (4KUHD)
  
• Sneakers (4KUHD)
  
• The Pursuit of D.B. Cooper (Blu-ray)
  
• Thirst (Blu-ray)
  
• Under Capricorn  (Blu-ray)
  
• What is Cinema? (Blu-ray)
  

immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.