Order Support

Service Announcement: Due to current weather conditions, our fulfillment house is closed today, Friday, January 10th. We apologize for any inconvenience this may cause. It is our hope that operations will resume as normal early next week.

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, slipcovers/ O-card questions etc. If you need further assistance please fill out the support form below:

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

  • Babylon Berlin Season 3 (Blu-Ray)
  • The Bureau: The Complete Series (DVD)
  • The Cabinet of Dr. Caligari (Blu-Ray)
  • The Complete Metropolis (Blu-Ray)
  • The Day of the Dolphin (Blu-Ray)
  • Film Noir: The Dark Side of Cinema IX (Blu-Ray)
  • The Ipcress File  (Blu-Ray)
  • Mr. Monk's Last Case: A Monk Movie (Blu-Ray)
  • No Way Out  (Blu-Ray)
  • Spies (Blu-Ray)
  • The Strange Love of Martha Ivers  (Blu-Ray)
  • Tropic Thunder (4KUHD)

immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.